1
applicant

Executive/Associate - IT Support

Port City BPO   Colombo • Full-time

We are looking for a dynamic and detail-driven Associate - IT Support at Port City BPO to join our fast-paced environment, where you will play a key role in monitoring and supporting critical automated systems, ensuring seamless operations, rapid issue resolution, and maximum system uptime while contributing to a highly reliable and efficient technology- driven workplace.

Job Responsibilities:

  • Monitor the performance of automated systems on a continuous basis.
  • Ensure all systems operate smoothly and efficiently.
  • Identify, troubleshoot, and report system issues or performance concerns promptly.
  • Support operational stability through regular system checks and monitoring.
  • Collaborate with team members to ensure high system reliability and uptime..

Qualifications & Skills:

  • Strong attention to detail and ability to monitor systems effectively.
  • Proficiency in corporate network administration (LAN, WAN, UniFi Wi-Fi).
  • Strong troubleshooting skills for PC, hardware, and software issues.
  • Knowledge of network security best practices.
  • Strong analytical and problem-solving skills.
  • Fluent in English; Chinese proficiency is an advantage.
  • Ability to work in rotational shifts and handle tasks independently.