IT Helpdesk Support Executive

Job Description

We are looking for passionate and motivated individuals to be deployed at our client site.

Candidate will be responsible for:

• Provide Level 1 IT support for desktops, laptops, printers, and mobile devices.
• Respond to user incidents and service requests via helpdesk tools, email, and phone.
• Troubleshoot hardware, software, and basic network (LAN/Wi-Fi/VPN) issues and escalate when required.
• Install, configure, and maintain end-user devices and peripherals.
• Support IT asset management, including tagging, inventory updates, and
  hardware replacements.
• Assist users with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office apps).
• Perform basic user account support, including password resets and access assistance.
• Provide basic cloud support exposure (Azure) and assist with cloud application

Required qualifications & skills:

• Basic knowledge of IT hardware and desktop support
• Fundamental networking concepts (LAN/WAN, Wi-Fi, IP addressing)
• Working knowledge of Microsoft 365
• Basic understanding of cloud platforms (Azure preferred)
• Good communication and customer service skills
• Ability to follow processes and work under supervision

An attractive remuneration package with related perquisites awaits the right candidate.