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applicants

Junior IT Executive

Fairway Colombo    Colombo • Full-time

Fairway Colombo, a Smart Luxury City Hotel located in the heart of Colombo, is one of the city's technology-driven hotels, featuring innovative solutions including robotic services and modern hospitality technologies.

We are looking for a motivated, responsible, and technically competent Junior IT Executive to join our IT team and support the smooth operation of hotel IT systems and infrastructure.

Key Responsibilities

  • Provide IT support and troubleshoot hardware, software, network, and system related issues.
  • Install, configure, and maintain computers, printers, software and other IT equipment.
  • Monitor and maintain LAN/WAN, Wi-Fi, network connectivity and IT infrastructure.
  • Support and troubleshoot hotel IT systems, including IPTV, PABX, CCTV, Electronic Door Lock Systems and other hospitality technologies.
  • Manage user accounts, email configurations, access permissions and password related issues
  • Assist with server maintenance, firewalls, system backups, Windows updates, antivirus protection and IT security procedures.
  • Maintain proper IT asset records, technical documentation and equipment inventories.
  • Coordinate with external IT vendors and service providers when required.
  • Respond promptly to IT support requests to ensure uninterrupted hotel operations.

Qualifications and Requirements

  • Currently following or have completed a Degree/HND in Information Technology, ICT, Computer Science, Networking, or a related field.
  • 1-2 years of hands-on experience in IT support.
  • Good knowledge of Windows Operating Systems, computer hardware, software, LAN/WAN, Wi-Fi, and networking.
  • Basic knowledge of firewalls, servers, network equipment, and IT security.
  • Familiarity with IPTV, PABX, CCTV, Electronic Door Lock Systems and hotel IT applications will be an advantage.
  • Strong troubleshooting, analytical and problem-solving skills.
  • Good communication, teamwork and time management skills.
  • Positive attitude, sense of responsibility and willingness to learn new technologies.
  • Ability and willingness to work on a roster basis, including day and night shifts.
  • Previous experience in the hotel or hospitality industry will be an added advantage.