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4
applicants

IT Executive

Cycle Pure Incense    Katunayake • Full-time

At Cycle Pure Incense, we believe brands don't just live on shelves - they live in homes, hearts, and everyday moments. Built on generations of trust, uncompromising quality, and deep consumer insight, Cycle has grown into one of the fastest-growing brands in its category. Backed by a strong joint venture with Eswaran Tea, we are a dynamic, forward-thinking organization with bold ambitions and an exciting next chapter ahead.

Qualifications & Experience

  • Bachelor's degree or Higher Diploma in IT, Computer Science, or a related field.
  • A minimum of 1-2 years of experience in SFA, SAP ERP, end-user support, IT operations, Windows technologies, and network infrastructure.
  • Proficient in MS Windows 10/11 operating systems, MS Office 365, printer management, and computer device maintenance.
  • Exposure to a manufacturing environment will be a definite advantage.
  • The ideal candidate should be result-driven, adaptable, flexible, resourceful, and have a positive attitude.
  • Good communication skills in both English and Sinhala are required to interact with stakeholders at all levels of the organization.

Responsibilities

  • Provide end-to-end support for the SFA system used by the Sales team, coordinate with the Sales team to understand requirements and resolve system issues.
  • Train new sales users on SFA system usage and best practices, coordinate with SFA vendor for enhancements, bug fixes, and upgrades.
  • Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
  • Respond to user inquiries and requests for assistance and troubleshooting, and resolve technical issues with hardware, software, and network systems.
  • Maintain IT documentation, asset records, SOPs, and user manuals.
  • Coordinate with vendors and service providers to conduct scheduled services and maintenance activities.
  • Support the IT team in new project implementations and process improvements.
  • Potential candidates should be enthusiastic about adapting to new technologies (with a willingness to be based in Katunayake).

*Application closing date 10th November*

This is a great opportunity to start and grow your career in Business Applications. If you're motivated, detail-oriented, and eager to learn, we'd love to hear from you!