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Associate – L1 Support Engineer

Port City BPO    Colombo • Full-time

We are seeking a customer-focused Associate - L1 Support Engineer to provide first-level technical support and issue resolution. The role involves troubleshooting technical issues, responding to user requests, and escalating complex issues when required. Candidates with strong communication skills and a willingness to learn are preferred.

Job Responsibilities

  • Handle user queries and technical issues
  • Troubleshoot basic IT problems
  • Escalate complex issues to higher levels
  • Maintain support logs and documentation

Qualifications and Skills

  • Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.
  • Basic knowledge of IT systems, hardware, software, and networking.
  • Good communication and interpersonal skills.
  • Customer-focused attitude with strong problem-solving abilities.
  • Willingness to learn and adapt to new technologies.