6
applicants

IT Support and Helpdesk Specialist

Codezela Technologies    Colombo • Full-time

We are looking for a technically skilled, patient and customer-focused IT Support and Helpdesk Specialist to provide first-line technical assistance to clients, employees and system users.

Key Responsibilities

  • Handle technical support requests through calls, WhatsApp, email and support channels.
  • Diagnose and resolve basic hardware, software, network and user-access issues.
  • Provide remote support and guide users through troubleshooting steps.
  • Install, configure and maintain computers, applications and related devices.
  • Create, update and manage user accounts, passwords and access permissions.
  • Record support requests, solutions and follow-up actions accurately.
  • Escalate complex technical issues to the relevant technical teams.
  • Follow up with users to confirm that reported issues have been resolved.

Requirements

  • Diploma, degree or professional qualification in IT, Computer Science, Networking or a related field.
  • Good understanding of computers, operating systems, software and basic networking.
  • Strong communication and customer-service skills in Sinhala and English.
  • Confidence in handling calls, emails, WhatsApp messages and technical enquiries.
  • Good troubleshooting, documentation and problem-solving abilities.
  • Previous experience in IT support, helpdesk or technical customer service will be an advantage.

This is an on-site position suitable for someone interested in technical support, user assistance and IT operations.