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Deskside IT Support Engineer (Level 1 / Level 2)

Tech Support Squad    Colombo • Full-time

🚀 We're Hiring! Deskside IT Support Engineer (Level 1 / Level 2)

Location: Colombo, Sri Lanka

Employment Type: Permanent, Full-Time

Working Hours: Monday–Friday, 9:00 AM–5:00 PM (Sri Lanka Time)

Salary: LKR 90,000–120,000 per month, depending on experience

Travel Allowance: Additional LKR 10,000 per month

Work Arrangement: 100% Onsite – Multiple Office Locations Across Colombo

🌍 Take Your IT Career International!

Are you an enthusiastic IT Support Engineer who enjoys solving problems, helping people and working with technology?

Tech Support Squad is growing, and we're looking for our next IT superstar in Colombo!

We're an international IT services company with operations in the United Kingdom, Sri Lanka, South Africa and the Philippines. We deliver friendly, professional and proactive IT support to businesses around the world.

We're looking for a capable and personable Deskside IT Support Engineer (Level 1 / Level 2) to join our Sri Lankan team, providing dedicated onsite IT support to an established international organisation.

You'll work alongside our experienced local and international engineers, supporting users across multiple office locations in the Colombo area.

This isn't just another IT support job. It's an opportunity to develop your technical skills, gain international exposure and build a long-term career with a growing technology business.

💻 What You'll Be Doing

As our Deskside IT Support Engineer, you'll be the friendly face of IT for users across several Colombo offices.

Your responsibilities will include:

  • Providing professional, face-to-face IT support to employees across multiple office locations.
  • Diagnosing and resolving Windows desktop, laptop, software and hardware issues.
  • Supporting Microsoft 365 applications, including Outlook, Teams, OneDrive and SharePoint.
  • Troubleshooting printers, peripherals, Wi-Fi and basic networking problems.
  • Installing, configuring and maintaining desktops, laptops and other IT equipment.
  • Assisting with new employee onboarding, equipment provisioning and user offboarding.
  • Supporting Microsoft Entra ID, Active Directory and user account administration.
  • Managing support tickets, documenting resolutions and escalating complex issues when necessary.
  • Assisting with IT asset management, inventory and equipment audits.
  • Following established cybersecurity policies and procedures.
  • Working closely with our international helpdesk and senior technical engineers.
  • Supporting ongoing IT improvements and technical projects.

✅ What We're Looking For

Essential Requirements

  • At least 3 years of hands-on deskside, desktop or onsite IT support experience.
  • Excellent spoken and written English.
  • Strong experience supporting Microsoft Windows 10/11 and Microsoft 365.
  • Good knowledge of desktop hardware, business applications and basic networking.
  • Experience troubleshooting issues directly with end users.
  • Excellent communication, customer service and interpersonal skills.
  • Ability to work independently, manage priorities and take ownership of technical problems.
  • A professional, punctual and reliable approach to work.
  • Willingness to work permanently onsite across multiple offices within the Colombo area.

Desirable Skills

  • Previous Level 2 IT support experience.
  • Microsoft Intune and endpoint device management.
  • Microsoft Entra ID and Active Directory administration.
  • Experience working within a multinational organisation or managed IT service provider (MSP).
  • Knowledge of cybersecurity best practices, endpoint protection and access management.
  • Experience supporting Microsoft Teams, SharePoint and OneDrive.
  • Familiarity with IT ticketing systems and remote monitoring tools.
  • Microsoft, CompTIA or other relevant IT certifications.

Experienced Level 2 engineers are encouraged to apply! While the primary focus is deskside support, we're particularly interested in candidates who can bring additional technical knowledge and experience to the team.

🏢 Your Working Environment

This is a permanently onsite position supporting an international organisation with multiple offices across Colombo.

You'll normally be assigned to one office location per day, following a planned weekly schedule to provide consistent IT coverage across the business.

Travel between offices during the working day will generally only be required for urgent technical issues or exceptional business needs.

You'll be supported by our Sri Lankan team and our wider international technical helpdesk, ensuring you always have experienced colleagues available when additional assistance is required.

Please note: This is not a remote or hybrid working position.

🔐 Background & Security Screening

Due to the nature of the international organisation you'll be supporting, all successful candidates must be willing to undergo:

  • Police clearance / criminal background verification.
  • Financial background verification.
  • Employment history verification and professional reference checks.

Any offer of employment will be conditional upon satisfactory completion of the required screening, conducted in accordance with applicable laws and with appropriate candidate consent.

🎯 What We Offer

💰 Competitive Salary & Travel Allowance

  • Basic salary of LKR 90,000–120,000 per month, depending on experience and technical capabilities.
  • Additional LKR 10,000 monthly travel allowance.
  • Salary review following successful completion of a three-month probationary period.
  • Reimbursement of authorised additional business travel expenses.

🌍 International Exposure

Work alongside engineers and technical specialists across the UK, Sri Lanka, South Africa and the Philippines, supporting a professional international business environment.

📚 Training & Professional Development

We believe in developing our people. You'll benefit from ongoing technical training, knowledge sharing, mentoring and opportunities to expand your skills across modern business technologies.

📈 Career Progression

As our international operations grow, so do the opportunities for our people. We encourage engineers to build their skills and progress into more advanced support, systems administration and engineering positions.

🛡️ Modern Technology

Gain hands-on experience with Microsoft 365, endpoint management, cybersecurity solutions, cloud technologies and professionally managed business IT environments.

🤝 A Friendly, Supportive Team

We're a company that believes IT support should be friendly, approachable and enjoyable. You'll join a supportive team where your contributions matter and your ideas are welcomed.

🏢 Stability & Security

A permanent, full-time role supporting an established international organisation within a growing global IT services business.

📩 Ready to Join the Squad?

If you're passionate about technology, enjoy helping people and want to take your IT career further, we'd love to hear from you!

Please send your updated CV, including:

  • Your relevant IT support experience and technical qualifications.
  • Your current and expected salary.
  • Your notice period and earliest available start date.

Apply by emailing: contact@techsupportsquad.co.uk

Email Subject: Deskside IT Support Engineer – Colombo

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