IT Support Executive

Job Description

We are currently in the process of recruiting a Team of highly motivated, IT savvy individuals for uninterrupted service and technical Improvement. Should you join us, you’ll have the opportunity to shadow our experienced professionals and learn on the job as well as through our in-house technical trainings. You’ll also be exposed to world-class remote management tools in an ISO 20000 Certified environment using ITIL best practices.

Qualifications & Experience

• Bachelor's degree in information technology or equivalent
• Exposure to end-user devices and server support environments (Windows/Linux/MAC OS X)
• Ability to provide Onsite technical support (client site based in Colombo)
• Analyzing, troubleshooting, and resolving end user workstation problems including Network Printers
• Provide end user training where required
• Maintenance of vendor contracts and SLAs of devices & services
• Exposure to cloud-based productivity & virtualization technologies
• Good decision-making and communication skills
• IT Savvy, Dynamic and Intelligent
• Willing to work in a shift-based environment, including weekends
• Documentation/Writing Skills and an Excellent command of the English language