Sales & Marketing Associate

Job Description

We are looking for someone at the start of their career who wants to learn how IT services are sold and who intends to be very good at it within two years. 

Eureka Technology Partners has delivered managed IT, cybersecurity and cloud services for more than 30 years to businesses in Sri Lanka and around the world. Our clients do not buy a product from us. They buy the confidence that their business keeps running.

About the role

You will be the first point of contact for businesses that want to work with us. Your job is to understand what a client really needs, work with our specialists to shape the right solution and see it through to a signed agreement.

This is the reason the role is challenging and the reason it is worth doing.

• Understanding comes before selling. The best outcome comes from asking the right questions early, not from the most polished pitch.
• You need real technical literacy. You are not expected be an engineer, but you must be comfortable talking about networks, cloud, email and security in business terms.
• The relationship does not end at signature. Service clients stay for years when they are looked after well.
• Honesty beats enthusiasm. When something is not the right fit, you say so. That is how we earn long term clients.

What you will do

• Respond to and qualify new business enquiries
• Run discovery conversations to understand each client’s business challenges
• Work with our technical and management teams to shape suitable solutions
• Prepare quotations and proposals that are clear to non technical decision makers
• Follow up consistently and professionally through to a decision
• Build relationships with existing clients and identify new ways we can help them
• Maintain accurate records of client activity and opportunities
• Contribute to marketing activities including content, campaigns and social media
• Prepare regular reports for management

What you need

• A degree, diploma or part qualification in IT, business or marketing. Recent graduates are welcome.
• Excellent written and spoken English. Written matters most, because your proposals represent the company.
• Genuine curiosity. We want the person who asks a second and a third question before offering an answer.
• Comfort with numbers.
• A basic understanding of IT at a business level: networks, servers, cloud platforms, email systems and cybersecurity.
• The discipline to follow up on time, every time, without being reminded.
• The ability to work alongside senior managers and technical staff with confidence.

Added advantage

• Part qualification in CIM or SLIM
• Any entry level IT certification from vendors such as Microsoft, Google or Cisco.
• Previous exposure to selling IT services, software or subscription products
• Experience using a CRM
• Experience writing proposals or business documents
• Internship or part time experience in a customer facing role

What we offer

• Direct access to senior management and real client exposure
• Structured learning across IT services, cybersecurity and cloud
• Exposure to local and international clients
• A competitive salary plus performance based incentives
• A clear path to Business Development Executive and beyond

If you think you have what it takes, log on to careers.eurekasl.com and upload your CV without delay.