1
applicant

Product Manager – Patient Payments & RCM Platforms

Zyentara Solutions    Colombo • Full-time

Our client is seeking enthusiastic and detail-oriented Product Manager - Patient Payments & RCM Platforms to join their US Healthcare Revenue Cycle Management (RCM) technical team.

This role is accountable for technical product management, product KPIs, and activation strategies that directly impact AR reduction, collections uplift, and customer satisfaction.

This is a hands-on role requiring strong technical depth. data-driven decision making, and familiarity with US healthcare revenue cycle workflows.

Key Responsibilities

Product Ownership & Delivery

  • Co-own the end-to-end product roadmap for patient payments
    invoice ingestion, discounts, refunds, reconciliation, and PMS integrations
  • Convert business and operational requirements into clear PRDs. user stories, and acceptance criteria.
  • Work closely with engineering and QA to deliver high-quality predictable releases.

Technical Product Management

  • Own integration strategy with Practice Management Systems (API, DB sync, file-based, RPA).
  • Define data models and flows for patient AR, invoices, payments, refunds, and posting back to PMS
  • Ensure product scalability, reliability auditability, and compliance

Product KPIs & Business Outcomes

  • Define, track, and improve key product metrics including:
    • AR reduction and time-to-cash
    • Collection rate improvement
    • Payment conversion rates
    • Refund and reconciliation accuracy
    • Product adoption and customer satisfaction
  • Use insights and data to prioritize roadmap decisions.

Product Activation & Adoption

  • Design and optimize activation strategies such as:
    • Outreach campaigns (SMS, email, paper statements, QR codes) 
    • Patient payment journeys (pay now, installments, partial payments)
    • Discount and incentive effectiveness
  • Partner with Customer Success and Operations to reduce time-to-value for clients.

Cross-Functional Collaboration

  • Work with Sales, Customer Success, Operations, and Client IT teams to ensure strong product-market fit
  • Act as the product owner for complex client implementations
    and integrations.

Qualifications & Experience

  • 5+ years of Product Management experience in healthcare, fintech, payments, or SaaS platforms.
  • Strong experience managing technical, integration-heavy products.
  • Hands-on understanding of APIs, data flows, and system integrations.
  • Proven track record of owning product KPIs tied to revenue and operational outcomes.
  • Excellent communication and stakeholder management skills.

Preferred Qualifications 

  • Experience with US healthcare Revenue Cycle Management (RCM).
  • Familiarity with payment gateways (eg, Square, Stripe) and reconciliation processes.
  • Experience integrating with Practice Management Systems or EHRs.
  • SaaS B2B product experience in regulated environments.

Work Shift (SL/IST TIME): Straddle 3:00 PM-12:00 PM 

Work Week :Monday to Friday