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Application Support Specialist- Executive

PacificKode   Colombo • Full-time

We are seeking an Application Support Specialist to Provide application support to across all locations for Line of Business (LOB) and SaaS solutions. Log and track incidents for analysis, perform initial troubleshooting, and ensure timely resolution within agreed SLAs. Collaborate closely with TAC, internal support teams, and external service providers to maintain system stability and minimize business disruption.

Key Focus Areas & Accountabilities

Application Support

  • Support for the Business/ Internal IT team by providing system flows and methods.

Review of the RCA for all Application related issues

  • Identify system improvement to be made from the end user perspective and inform senior team.

Collaboration with Other teams

  • Working with project teams including, designers, developers, QA engineers, projects managers in
    streamlining he delivery of projects and monitoring them.

Escalation & Follow Up

  • Involve in business requirement gathering, solution designing and architecture reviews. Providing support to clearly identify the business requirements and creating solutions.

Outlet Related DB Task

  • Fully responsible of data value changers in provided tables.

Educational Qualifications

  • The candidate should. possess a Higher Diploma and/or an Undergraduate Degree in Computing, Information Technology, or any other relevant field from a recognized institute.

Job Specification

Work Experience

  • Minimum of 1 year of work experience in a similar capacity. Sound knowledge of application configuration-level changes and system support processes.
  • Basic knowledge of SQL, database management, and related technologies.
  • Familiarity with incident management, troubleshooting, and issue resolution processes will be an added advantage.
  • Exposure to ticketing systems and support tools is preferred.

Other Skills & Competencies

  • Good presentation and documentation skills.
  • Strong teamwork and collaboration skills.
  • Effective verbal and written communication skills.
  • Analytical and problem-solving skills.
  • Ability to prioritize tasks and manage time effectively.
  • Basic understanding of business processes and customer support practices.
  • Willingness to learn new technologies and adapt to changing environments.

Personal Characteristics

  • A good team player with a positive attitude.
  • Self-motivated and proactive.
  • Strong attention to detail and accuracy.
  • Customer focused mindset.
  • Ability to work under pressure and meet deadlines.
  • Quick learner with a willingness to take initiative. Professional and ethical in conduct.
  • Responsible, reliable, and accountable.