3
applicants

Junior Executive – Application Support & IT Projects

Sisili Projects Consortium   Colombo • Full-time

Are you passionate about technology, business applications, and digital transformation? We're looking for a proactive and enthusiastic professional to join our IT team and support key business applications while contributing to exciting IT projects.

Your Role Will Involve

  • Manage and monitor IT support tickets and user requests.
  • Provide first-level support for business applications and end users.
  • Create and maintain user accounts and access permissions.
  • Coordinate with vendors, internal departments, and stakeholders.
  • Assist in IT project planning, implementation, and follow-up activities.
  • Conduct User Acceptance Testing (UAT) and track issues.
  • Prepare project documentation, reports, and user guides.
  • Conduct user training and provide post- implementation support.
  • Support Microsoft 365, SharePoint, and other business applications.

Required Qualifications

  • Higher Diploma, or Degree in Information Technology, Computer Science, Information Systems, or a related field.
  • 1-2 years of experience in IT support, application support, IT Help Desk, or IT project coordination.
  • Exposure to ERP, CRM, or business application implementations.
  • Knowledge of SharePoint, Application Suport and cloud-based collaboration platforms.
  • Basic understanding of ITIL concepts. Knowledge of Sales Force Automation (SFA) and Customer Relationship
  • Management (CRM) systems will be considered a distinct advantage.