Customer Support Executive – ARIV PAY

Job Description

ARIV PAY, a UK-based payment solutions provider, is expanding its customer operations in Sri Lanka.

We're hiring a Customer Support Executive to manage merchant relationships across the UK and Europe, drive lead generation, and work directly with our UK sales team.

About the Role

You will manage customer relationships, support the UK sales team, and help drive growth for a fintech built on simple, innovative, and cost-effective payment solutions.

Key Responsibilities

• Manage existing customer relationships — ensuring satisfaction, retention, and issue resolution.
• Handle inquiries, lodge new merchant applications, and process business cash advance requests.
• Drive lead generation through cold calls, emails, and social media outreach.
• Support UK Account Managers with documentation, follow-ups, and sales coordination.
• Run social media campaigns to engage customers and generate new leads.

What We're Looking For

• Strong written and verbal communication skills in English and Tamil.
• Background in customer support, telesales, or fintech / payment services (preferred).
• Sharp multitasking, problem-solving, and interpersonal skills.
• Working knowledge of CRM tools, Google Workspace / Microsoft Office, and social media platforms.
• Discipline to work remotely - self-driven and organized.
• Bonus: exposure to POS or payment solutions.

What You'll Get

• Fully remote role - work from anywhere in Sri Lanka.
• Direct collaboration with a UK fintech team.
• Real exposure to international sales and merchant operations.