ICT Customer Support Staff

Job Description

• Provide responsive and professional support to clients and their customers.
• Address inquiries, resolve issues, and ensure client satisfaction.
• Monitor client transactions to ensure accuracy and proper status updates.
• Coordinate and execute settlement of client transactions in a timely manner.
• Prepare, assist, and deliver reports related to client transactions and operations.
• Maintain accurate documentation required by clients and providers.
• Liaise with providers regarding transactions, information, and documentation needs.
• Respond promptly to client and provider communications, ensuring clarity and professionalism.
• Perform additional tasks related to client operations as assigned.
• Collaborate with internal teams to streamline processes and improve service delivery.
• Identify recurring issues and suggest improvements to processes and workflows