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Project Manager (Email + SMS)

Swivel Group   Colombo • Full-time

We're looking for a proactive Project Manager to own end-to-end project delivery, lead client communication, keep multiple projects on track, and use AI-powered workflows to improve efficiency. If you have 3+ years of agency or client-facing project management experience, we'd love to hear from you.

Job Responsibilities

End-to-End Project Ownership

  • Own the production timeline for monthly Email/ SMS campaigns across a portfolio of Direct to Customer (DTC) clients.
  • Take full ownership of project outcomes, shifting focus from strict task management tooverall strategic project management to ensure nothing is delayed.

Direct Client Communication

  • Act as a primary, proactive liaison.
  • Confidently lead direct communication with clients to gather assets, drive approvals, and provide regular updates on priorities/wins.
  • Take actionable meeting notes without relying solely on Account Managers or
    Strategists.

Proactive Account Health Monitoring

  • Monitor project momentum to identify early warning signs of client churn (e.g., stagnant activity or sudden nitpicking).
  • Flag risks and blockers early and collaborate with the team to correct the course
    immediately.

Agile Execution & Flexibility

  • Adopt an agile mindset to maintain flexibility, focusing on continuous customer
    collaboration, rapid iteration.
  • Responding to change over rigidly following initial plans.

Streamlined Internal Collaboration

  • Facilitate efficient, targeted communication with strategists, copywriters, and designers.
  • Ensure the delivery team is involved in planning stages to secure creative buy-in, reduce silos, and keep tasks moving through each stage of production.

Workflow Management & Al Utilization

  • Utilize Asana to orchestrate project progress, keeping boards clean and stakeholders informed.
  • Use Al tools (like Claude) to streamline your workflow, drafting follow-upsorganizing meeting notes, building status updates, and optimizing recurring processes.

Autonomous Problem Solving 

  • dentify potential roadblocks in project execution, make autonomous decisions on shifting priorities when necessary, and come to the table with proposed paths forward.

Quality & Alignment Assurance

  • Verify that all deliverables not only meet Homestead's quality standards but directly align with the client's current expectations and goals before final delivery.

Requirements: (Mandatory)

  • Minimum 3+ years of project management experience in an agency or client-facing role.
  • Proven track record managing multiple concurrent projects, deadlines autonomously and taking ownership of decisions.
  • Strong written and verbal communication skills whilst confident in leading client calls.
  • Manage multiple concurrent projects with overlapping deadlines without dropping balls.
  • Agile mindset with the ability to pivot and prioritize client value.
  • Proactive problem-solver who addresses issues before they escalate.
  • Proficient in Asana; comfortable with Slack, Google Workspace, and Figma.
  • Highly organized personality with multi-tasking, time management, and attention to detail.

Expertise: (Good to Have)

  • Experience managing email and/or SMS campaign production specifically.
  • Familiarity with Agile project management principles and how to apply them in a
    digital marketing/agency setting.
  • Familiarity with the direct to customer (B2C)/eCommerce ecosystem and how
    lifecycle marketing fits into the growth picture.
  • Hands-on experience using Al tools (Claude, ChatGPT, or similar) to support project management workflows. 
  • Experience working with or alongside email strategists, copywriters, and designers in a collaborative production environment.
  • Knowledge of tools like Asana or Google Workspace.

Benefits

  • Attractive Remuneration
  • Paid in AUD
  • Free Transportation Back Home
  • Free Dinner (when reporting to office)
  • Insurance Benefits from Day 1
  • Learning and Development Sessions
  • Educational Assistance (Course Fee Reimbursement)
  • Annually & Quarterly Rewards and Recognition
  • Additional Leaves
  • Social Events
  • Referral Reward Program
  • Merchant Offers