General Manager - RCM Operations

Job Description

Our client is seeking an experienced General Manager - RCM Operations to lead large-scale revenue cycle operations, drive financial and operational performance, and strengthen client relationships while ensuring operational excellence, continuous improvement, and sustainable business growth.

Key Responsibilities

• Drive a purpose-driven, value-centric leadership culture focused on operational excellence, accountability and customer satisfaction.
• Leverage strong US Healthcare RCM expertise across Medical Billing, Payment Posting, Denial Management, Accounts Receivable (AR) and Collections to ensure effective operational execution and delivery.
• Establish and sustain a metrics-driven operating culture focused on productivity, quality, service levels, financial performance and customer deliverables.
• Drive operational performance to achieve and exceed targets, including billing collections, AR cash realization and key financial KPIs.
• Provide strong people leadership through coaching. mentoring, performance management, talent development and effective reward and recognition practices.
• Lead and engage large, geographically dispersed, multicultural teams, fostering collaboration, accountability and high performance.
• Build and maintain strong client relationships and translate client requirements into effective operational strategies.
• Optimize workforce planning, resource allocation and operational costs across locations.
• Drive process compliance, operational governance and risk mitigation.
• Lead transformation initiatives, including automation and process improvements.
• Oversee day-to-day US RCM operations across multiple markets or regions, ensuring consistent service delivery and operational excellence.

Qualifications & Experience

• Bachelor's or Master's degree, or an equivalent professional qualification.
• 10+ years of experience in US Healthcare RCM, with at least 5 years in people management and operational leadership.
• Candidates without direct RCM experience may be considered if they have strong senior-level experience in operations management, analytics, and process improvement within a corporate environment.
• Proven experience in senior RCM operations leadership, preferably managing large-scale operations across multiple markets or regional portfolios.
• Strong working knowledge of US Healthcare RCM processes, including Medical Billing, Payment Posting, Denial Management, AR Management and Collections.
• Demonstrated success in achieving operational, financial, productivity, quality and client service targets.
• Completed certifications in Lean Management and Project Management.
• Working knowledge of budgeting, workforce and capacity planning, cost optimization and process automation.
• Strong proficiency in MS Office, particularly Excel and data-driven reporting tools.
• Excellent strategic thinking, business acumen, analytical capabilities and problem-solving skills. Strong written and verbal communication skills, with the ability to engage effectively with clients, senior leadership and global teams.
• Ability to thrive in a fast-paced, performance-driven environment while managing competing priorities and operational challenges.
• Comprehensive understanding of RCM industry standards, operational best practices, compliance requirements and continuous improvement methodologies
• Proven ability to lead, coach and develop large teams while building a culture of accountability, collaboration and continuous improvement.

Work Week: Monday to Friday
Shift (SLST): Night shift (6:30 PM - 2:30 AM)