Senior Manager – Operations

Job Description

HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer delight and thrive on the challenge of high expectations and commitment to excel.

HealthRecon was certified a Great Workplace by Great Place to Work® Sri Lanka since 2018 and was adjudged one of the 40 Best Workplaces in Sri Lanka by Great Place to Work® Sri Lanka in 2021. We are also a participant of the United Nations Global Compact.

We are looking for a Senior Manager – Operations to join our team. Please review the criteria and other information listed below thoroughly prior to applying and pay specific attention to the work week, shift details and other features of the job.

Due to the large volume of applications we receive, all applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted. Thank you for your understanding.

Job Vacancy: Senior Manager – Operations

Work Week: Monday to Friday

Shift Window: 3:00 PM to 12:00 AM IST (Straddle Shift)

Important: HealthRecon Connect currently operates under a hybrid work arrangement, with the number of remote workdays varying by team. However, depending on client deliverables and business needs, employees may be required to work on-site for all five weekdays.

By applying for this position, you acknowledge and agree to work from the office five days a week.

Other Features:
Full-time
US calendar applicable

Responsibilities:

• Independently manage and be responsible for client multiple verticals managing operational excellence client relationship and people
• Attend to periodic capacity planning for assigned clients through proactive modeling/ predictive analysis, etc.
• Responsible for the development, implementation, and monitoring of MIS statements for tracking the operational and transactional performance
• Consistently managing change in on boarding new clients, inter/intra SBU changes, people change, etc.
• Effectively communicate and support inter/intra SBU change initiatives
• Streamline of internal control and ensuring efficiencies
• Hire, manage, coach and development of high performing teams identifying individual strengths of the team members and actively foster career advancement
• Effectively apply the best practices to all strategic decisions
• Enforce company regulatory standards to ensure the area of responsibility is in compliance with HIPPA and ISO standards.
• Solve complex customer service issues by proactively identifying and eliminating root cause barriers to accuracy, productivity, and high quality
• Optimize utilization of company resources for better business results
• Monitor team member KPIs on daily, weekly basis and collate reports for the quarterly team member performance evaluation.
• Managing low performance with the support of Senior Team and HRBPs.

Qualifications/Criteria:

• Bachelor’s degree or equivalent professional qualification.
• 8+ years of business operations experience.
• Minimum 3 years of managerial/leadership experience.
• 3+ years of Healthcare Revenue Cycle Management (RCM) experience.
• Proven experience managing large teams and driving operational performance.
• Strong data-driven decision-making and business outcome delivery skills.
• Excellent leadership, strategic thinking, and business acumen.
• Strong stakeholder management, communication, and analytical skills.
• Experience in Lean/Six Sigma, Project Management, or process improvement is an added advantage.
• Master’s degree in Business Management is an added advantage.