Academy Operations Manager

Job Description

Academy Operations Manager | RoboticGen

Location: Hybrid / Onsite

Type: Full-time

Department: Academy Operations & Leadership

About the Role

RoboticGen is looking for an organized, proactive, and leadership-driven Academy Operations Manager to oversee and scale our STEM and robotics academy operations. In this role, you will lead daily administrative functions, optimize operational processes, manage instructional staff, and ensure an exceptional educational experience for our students and parents.

Key Responsibilities

• End-to-End Operational Leadership: Oversee the daily operations of academy workshops, classes, and events, ensuring seamless execution across all programs.
• Team Leadership & Scheduling: Manage, schedule, and support instructors and operations staff; lead onboarding, training, and performance reviews.
• Process & Logistics Optimization: Streamline administrative workflows, curriculum delivery schedules, kit inventory, and classroom venue logistics.
• Customer Experience & Quality Control: Maintain high standards of student and parent satisfaction, handling escalated inquiries and gathering feedback for continuous improvement.
• Growth & Performance Tracking: Collaborate with management to track enrollment trends, monitor program KPIs, and optimize academy resource utilization.

What We’re Looking For

• Bachelor’s degree in Business Administration, Operations Management, Education Management, or a related field.
• Proven experience in operations management, educational coordination, or program management.
• Strong leadership, problem-solving, and decision-making capabilities.
• Exceptional communication and interpersonal skills with a strong customer-centric focus.
• Highly structured with proficiency in productivity platforms, data management, and CRM tools.
• Passion for tech education, robotics, and driving organizational impact.