4
applicants

IT Support Associates / Specialists

SevenX   Malabe, Biyagama, Balangoda, Nawala • Full-time

Candidate will be responsible for:

  • Provide Level 0/L1 IT support for end-user devices, Including desktops, laptops, printers, and mobile devices.
  • Handle user incidents and service requests via helpdesk tools, email, and phone.
  • Troubleshoot hardware, software, and basic network (LANWI-FIVPN) issues and escalate when needed.
  • Install, configure, and maintain end-user devices and peripherals
  • Support IT asset tracking, including tagging, inventory updates, and replacements.
  • Assist users with Microsoft 365 applications and basic user account management.
  • Provide basic cloud application support and access assistance.
  • Follow IT security policies and maintain accurate documentation and ticket updates

Required Skills:

  • Basic knowledge of IT hardware and desktop support.
  • Understanding of networking fundamentals (LANWI-FI, IP addressing).
  • Working knowledge of Microsoft 365
  • Basic understanding of cloud platforms (Azure preferred).
  • Good communication and customer service skills.
  • Ability to follow processes and work under supervision.