Software Support Executive

Job Description

Cenmetrix (Pvt) Ltd is a leading ISO Certified technology solutions provider specializing in enterprise software, Al, IoT, biometrics, RFID, and smart automation. Trusted by over 1,000 clients across Asia and the USA, our organizations accelerate digital transformation, improve operational efficiency, and drive business growth through innovative technology solutions. Powered by innovation, expertise, and global partnerships, we are looking for talented and passionate professionals to join our growing team.

Job Profile

• Provide customer support by responding to inquiries and resolving software-related issues promptly.
• Install, configure, and maintain software applications for clients.
• Deliver remote and on-site technical support to ensure smooth system operation.
• Prepare and maintain service reports, documentation, and incident records.
• Conduct user training sessions and assist customers in utilizing software effectively.
• Collaborate with internal teams to troubleshoot, escalate, and resolve technical issues.
• Support software implementations, updates, testing activities, and client relationship management.

Personal Profile & Skills

• Diploma in Information Technology, Computer Science, or a related field.
• Minimum 1 year of experience in technical support, help desk operations, or
  software application support will be an added advantage.
• Familiarity with SQL databases, Windows Server environments, and web-based applications.
• A valid driving licence will be an added advantage.