4
applicants

Customer Support Executive

GAMES STREET (PVT) LTD    Bambalapitiya, Colombo 04, Sri Lanka • Full-time

Company Description GAMES STREET (PVT) LTD is Sri Lanka’s premier gaming store, offering high-performance technology solutions for gamers, creatives, business users, and tech enthusiasts. The company provides customized PC builds and gaming rigs, supported by an experienced technical team that helps customers design their ideal machines. From powerful gaming setups to efficient workstations, GAMES STREET delivers a wide range of hardware and components. Applicants can expect a dynamic retail environment with both a physical showroom and an online store that showcases the latest in gaming and computing technology.

Role Description: The Customer Support Executive role at GAMES STREET is a full-time, on-site position based in Colombo. In this role, the executive will handle customer inquiries in-store and online, provide product information, and guide customers in selecting gaming and computing solutions that suit their needs. Daily tasks include resolving customer issues, coordinating with the technical team on product and build-related questions, and ensuring prompt and courteous service through phone, email, and chat. The executive will support order processing, manage customer feedback, and work to maintain high levels of customer satisfaction. This role requires consistent professionalism, clear communication, and a strong interest in gaming and technology.

Qualifications

  • Strong customer-facing skills, including customer support and customer service, with a focus on empathy and clear communication.
  • Experience in maintaining customer satisfaction through timely issue resolution and proactive follow-up.
  • Ability to provide online support via email, chat, and social media platforms in a professional manner.
  • Basic technical support capabilities, including understanding PC components, gaming peripherals, and troubleshooting common user issues.
  • Good written and spoken English; knowledge of local languages is an advantage.
  • Prior experience in retail, call centers, or tech-related customer service is preferred.
  • Interest in gaming, PCs, and consumer technology, with willingness to learn product details quickly.
  • Minimum high school diploma or equivalent; further education