Client Success Executive

Job Description

About us

We implement payroll, POS, accounting & custom software solutions for businesses across Sri Lanka. We're growing and need someone who enjoys working with people to train our clients and keep them supported after go-live.

This is a Full-time | On-Site position. Minimum 1-year commitment needed. 

What you'll do

• Visit client sites to train their staff on our payroll, POS, accounting & Other custom systems
• Coordinate training schedules and go-live support for new projects
• Handle client support tickets and calls within SLA
• Manage routine requests such as access and password resets
• Escalate complex issues to our technical team with clear handovers
• Provide basic first-level troubleshooting (on-site or online), such as printer setup, network connectivity checks and software installation

What we're looking for

• Clear written English and good spoken English
• Comfortable explaining things step by step to non-technical users
• Calm, organised, customer-first and a good team player
• Willing to travel to client sites at short notice, with reliable transport
• Basic computer skills (MS Office, software installation)
• Basic troubleshooting skills (printers, LAN/Wi-Fi)
• Background in accounting, payroll, banking or finance customer service is a strong plus

Experience

• 1-2 years in customer support, training, or help desk role
• Recent graduates will also be considered

What we offer

• Salary: LKR 45,000.00 - 120,000.00 (depending on experience), plus travel allowance
• EPF/ETF, medical,paid leave, other benefits
• Hands-on training in our systems
• A clear path to Implementation Consultant or Training Lead

This role is for you if you want a career in client-facing work with POS, Accounting and Payroll systems. It is not a software development role.