IT Hardware Technicians

Job Description

Company Description: GAMES STREET (PVT) LTD is Sri Lanka’s premier gaming store, serving gamers, creatives, business users, and computer enthusiasts with high-performance technology solutions. The company offers customized desktop and laptop builds, allowing customers to create their ideal gaming rigs or professional workstations with the guidance of an experienced tech team. Its retail showroom provides an immersive gaming environment, while the online store features the latest components and accessories. GAMES STREET focuses on quality products, expert support, and an outstanding in-store and online customer experience.

Role Description: This is a full-time, laptop- and desktop-technician role based in Colombo. The technician will diagnose and repair hardware and software issues on laptops, desktop computers, and related peripherals, ensuring timely and accurate service. Daily responsibilities include assembling and upgrading systems, installing operating systems and drivers, performing data backups and recovery, and configuring gaming and professional workstations. The role involves providing technical support to customers in-store and remotely, including troubleshooting, printer support, and basic network connectivity checks. The technician will also maintain service records, test components, advise customers on suitable upgrades, and collaborate with the sales and tech teams to deliver a high-quality customer experience.

Qualifications

• Strong hands-on experience with desktop computers and laptops, including hardware installation, upgrades, and system configuration.
• Proficiency in technical support and troubleshooting, including diagnosing hardware, software, and basic network-related issues.
• Practical skills in computer repair, including component-level replacement, OS installation, and performance optimization.
• Experience providing printer support, including installation, driver configuration, and resolving common print issues.
• Familiarity with Windows operating systems (and ideally basic Linux/macOS exposure) and common productivity and gaming software.
• Strong customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.
• Ability to prioritize tasks, manage time effectively in a fast-paced retail/service environment, and work both independently and in a team.
• Relevant technical certification or diploma in IT, computer hardware, or a related field is preferred; equivalent hands-on experience is also valued.
• Interest in gaming hardware and current PC component trends is a strong advantage.