16
applicants

Help Desk Intern

MBiz Software   Nittambuwa • Internship

MBiz Software is looking for a passionate tech enthusiast to join our team as a Help Desk Intern.

This is a great opportunity for someone with an interest in IT support, troubleshooting, and customer service to gain hands-on experience in a professional support environment.

Key Responsibilities

  • Provide L1 technical support
  • Troubleshoot basic hardware and software issues
  • Respond to customer requests through support channels
  • Analyze and escalate incidents when needed
  • Work in an SLA-driven support environment

What We're Looking For

  • Degree in IT or a related field
  • Good communication skills
  • Strong interest in technology and troubleshooting
  • Ability to work under pressure Willingness to learn and grow