Customer Support Intern

Job Description

We're Hiring – Customer Support Intern

Company: VP NEXUES Private Limited

Location: Sri Lanka

Employment Type: Internship – 6 Months

Experience: Students, Freshers & Recent Graduates

About the Company

VP NEXUES Private Limited operates in agriculture, import-export, retail and e-commerce, providing digital services designed to improve customer experiences.

Job Responsibilities

• Respond to customer enquiries through approved phone, email and chat channels.
• Assist customers with application usage, product information and order-related questions.
• Maintain accurate customer interaction records and support tickets.
• Escalate payment, delivery, refund and technical issues to relevant teams.
• Follow up on pending customer enquiries and resolutions.
• Coordinate with operations and technical teams to improve customer satisfaction.
• Maintain professional communication and customer confidentiality.

Qualifications & Skills

• Good written and verbal communication skills in English.
• Strong interpersonal and customer-handling skills.
• Basic computer knowledge and accurate record-keeping ability.
• Good problem-solving skills and a willingness to learn.
• Sinhala or Tamil communication skills are an advantage.
• Familiarity with CRM tools or Google Sheets is beneficial.
• University students, HND/diploma candidates and fresh graduates are welcome.
• Previous work experience is not required.

What We Offer

• Practical customer service and communication experience.
• Training and guidance from experienced team members.
• Exposure to e-commerce operations and customer support systems.
• Internship completion certificate upon meeting programme requirements.
• Performance-based consideration for future full-time opportunities, subject to available vacancies and management approval.

How to Apply

Send your updated CV to:

Email: [email protected]

Contact: +94 74 261 3735 / +91 7810077636

Website: www.vpnexues.com

Build your customer service career with VP NEXUES!