Product Support Officer Intern

Job Description

The Product Support Officer Intern will assist the Product Support team in providing technical support, troubleshooting product-related issues, and supporting day-to-day customer support operations while gaining practical industry experience.

Job related duties and responsibilities:

• Assist in troubleshooting basic software and technical issues.
• Log and track support requests accurately.
• Assist with account setup and basic system configurations.
• Escalate unresolved issues to senior team members.
• Provide customer support via phone, email, or chat.
• Maintain support documentation and knowledge base articles.
• Follow up with customers to ensure issues are resolved.
• Prepare basic reports and perform other support-related tasks as assigned.

Required educational qualifications and skills:

• Currently pursuing or recently completed a Diploma or Degree in IT, Computer Science, Software Engineering, or a related field.
• Basic understanding of computer systems and software applications.
• Good problem-solving and communication skills.
• Willingness to learn and work in a team environment.
• Excellent written and spoken English.
• Willingness to work based on UK time and on a roster basis.