8
applicants

Technical Support Associate

Delivergate    Colombo • Full-time

The Technical Support Associate provides first-line technical support to customers and assists with product deployments, troubleshooting, system configurations, and implementation activities.

Job related duties and responsibilities

  • Provide first-level technical support.
  • Assist with customer onboarding and deployments. Troubleshoot software issues and escalate when necessary.
  • Configure customer environments.
  • Perform system testing during deployments.
  • Document support activities and resolutions.
  • Maintain implementation documentation.
  • Coordinate with Product, QA and Development teams.
  • Assist customers with product-related technical inquiries.
  • Ensure timely resolution of support tickets.

Required qualifications, experience and skills

  • Diploma or Degree in IT, Computer Science, or a related field.
  • Minimum 01 year of related technical support experience.
  • Familiarity with ticketing systems.
  • Good communication and analytical skills.