Customer Service Intern / Management Trainee

Job Description

Start your career in Customer Service and gain valuable experience in delivering professional customer support.

We’re looking for friendly, responsible, and service-oriented individuals who enjoy communicating with people and providing positive customer experiences.

Key Responsibilities

• Respond to customer inquiries professionally and promptly
• Assist customers by phone, email, and other communication channels
• Provide accurate information about products and services
• Follow up on customer inquiries and requests
• Record and maintain customer interactions accurately
• Help resolve customer concerns and escalate issues when required
• Coordinate with internal teams to support customer needs

What We’re Looking For

• Undergraduate, final-year student, or recent graduate in Business Management, Customer Service, Marketing, or a related field
• Excellent communication and interpersonal skills
• Customer-focused and professional attitude
• Strong listening and problem-solving abilities
• Good command of written and spoken English and Sinhala
• Basic computer literacy and willingness to learn customer support systems
• Patient, responsible, and able to work effectively in a team

Why Join Us?

• Gain practical customer service experience
• Develop professional communication skills
• Work within a supportive and collaborative team
• Opportunity for career growth and development

Location: Moratuwa, Sri Lanka

Employment Type: Internship / Management Trainee

How to Apply

Send your CV to yenling@globaltna.com, mentioning the position you are applying for in the subject line.