Project Manager – Managed Services and IT Infrastructure

Job Description

Join our family leading managed services engagements for a leading Global Client — service desk, infrastructure operations, and security services — from tender and transition through go-live and steady-state delivery.

What You'll Do

• Lead managed services engagements from tender and requirements through transition, go-live, and steady-state operations.
• Manage service take-ons and transitions across service desk, server platform, network, and security services end-to-end.
• Manage BAU projects and service improvements within engagements already onboarded, keeping delivery, SLAs, and client satisfaction on track.
• Coordinate cross-functional teams and third-party vendors for on-time, in-scope, in-budget delivery.
• Develop detailed transition plans, schedules, and budget estimates for managed services and infrastructure rollouts.
• Manage risks, issues, and change requests across scope, schedule, and cost.
• Establish and maintain relationships with client stakeholders, service partners, and vendors.
• Run governance forums and service reviews — reporting status, SLA/KPI performance, and risks, escalating as needed.
• Ensure resource availability and allocation across concurrent managed services engagements.
• Maintain comprehensive project documentation and governance reporting.
• Coordinate dependencies with adjacent software and automation workstreams, and drive continuous service improvement into steady-state.

What You'll Bring

• 5+ years of project management experience, ideally covering managed services, service desk, or infrastructure engagements.
• Proven experience managing engagements from tender or requirements through transition, go-live, and early-life support.
• Strong skills in project planning, budgeting, and resource management.
• Experience across Agile, Scrum, and Waterfall methodologies.
• Proficiency with Jira, Azure DevOps, and Microsoft Project.
• Skilled in risk and change management across scope, schedule, and cost, with working knowledge of ITIL practices — service transition, change, and incident/problem management.
• Strong stakeholder and vendor management skills, including CSPs and MSPs.
• Excellent communication, reporting, and client relationship-management skills.

Bonus Points

• Bachelor's degree in Engineering, IT, or a related field.
• PMP certification is preferred.
• PRINCE2 certification is preferred.
• Experience across Telco, BFSI, or large enterprise environments is a plus.
• ITIL certification is an added advantage.
• Experience delivering for clients in European and Australian markets is an added advantage.