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Senior Site Reliability Engineer – MSSQL

Platned    Colombo • Full-time

About Platned

Platned is a rapidly expanding Enterprise Services company headquartered in the UK with a growing global presence. We are business transformation specialists, helping organisations maximise their investment in the world-class IFS product suite through comprehensive implementation, consultancy, and managed services.

Role Overview

We are seeking an experienced and highly skilled Senior Microsoft SQL Server Site Reliability Engineer to join our Managed Services team in Sri Lanka. This role requires proven expertise in enterprise SQL Server administration, database performance optimisation, security, high availability, disaster recovery, and support for mission-critical applications such as IFS Field Service Management (IFS FSM).

You will take technical ownership of complex customer database environments, lead incident resolution and improvement activities, and work across application, infrastructure, data centre, network, firewall, cybersecurity, and integration teams to maintain reliable and compliant services.

The role also includes technical leadership, mentoring, capacity and risk management, database lifecycle planning, operational governance, and continuous improvement across global Managed Services operations.

This is a shift-based senior role contributing to 24×7 support coverage and out-of-hours activities for business-critical enterprise customers.

Key Responsibilities

  • Lead the administration, maintenance, optimisation, and lifecycle management of enterprise Microsoft SQL Server environments.
  • Plan and execute cumulative updates, security patching, version upgrades, vulnerability remediation, and database platform improvements.
  • Take technical ownership of database incident monitoring, problem investigation, performance management, root-cause analysis, and service restoration.
  • Design, implement, and govern backup, restore, replication, transaction log, storage, synchronisation, and recovery strategies.
  • Lead database deployment support, including release planning, SQL script execution, schema changes, object creation, validation, and rollback readiness.
  • Develop and maintain data archiving strategies, archive database environments, retention controls, and archive restore procedures.
  • Perform advanced performance tuning using execution-plan analysis, wait statistics, query optimisation, indexing, statistics, memory, CPU, I/O, and concurrency analysis.
  • Design, manage, and support High Availability and Disaster Recovery solutions, including Always On Availability Groups, replication technologies, failover activities, and DR testing.
  • Oversee SQL Server Agent jobs, maintenance plans, integrity checks, backup verification, housekeeping activities, and daily operational monitoring.
  • Conduct database health assessments, capacity planning, storage forecasting, risk reviews, and lifecycle recommendations.
  • Lead and support data replication to SERA and related enterprise integrations.
  • Coordinate complex troubleshooting with Data Centre, IFS, Network, Firewall, Cybersecurity, Infrastructure, and Integration teams.
  • Drive Business Continuity Management governance, disaster recovery documentation, risk assessments, testing, evidence collection, and remediation follow-up.
  • Ensure compliance with cybersecurity controls, audit requirements, operational standards, change governance, and database security best practices.
  • Mentor engineers, define database operational standards, review technical work, and promote knowledge sharing across the Managed Services team.
  • Participate in shift-based operations, major incidents, planned maintenance, on-call support, and out-of-hours activities required for 24×7 services.

Knowledge, Skills & Abilities

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
  • Minimum 5 years of enterprise Microsoft SQL Server administration experience, including responsibility for production and highly available systems.
  • Expert knowledge of SQL Server administration, performance monitoring, query optimisation, execution plans, indexing, wait statistics, blocking, deadlocks, and capacity management.
  • Advanced experience with backup and recovery, database integrity, replication, transaction log management, storage optimisation, and recovery validation.
  • Strong hands-on experience with Always On Availability Groups, Windows Server Failover Clustering, log shipping, replication, and Disaster Recovery technologies.
  • Proven experience leading SQL Server patching, cumulative updates, security hardening, vulnerability remediation, upgrades, and lifecycle-management activities.
  • Advanced T-SQL skills and strong PowerShell scripting experience for database administration, monitoring, automation, and reporting.
  • Strong understanding of Windows Server, Active Directory, storage, networking, authentication, service accounts, and infrastructure dependencies.
  • Experience working within ITIL-aligned Managed Services operations, including major incidents, problem management, change governance, risk management, and service improvement.
  • Strong leadership, mentoring, analytical, stakeholder-management, and problem-solving capabilities.
  • Excellent written and spoken English, with the ability to lead technical discussions and communicate risk and recommendations clearly.
  • A relevant Microsoft database certification is mandatory, such as Microsoft Certified: Azure Database Administrator Associate (DP-300), or an equivalent recognised Microsoft SQL Server database administration certification.

Nice To Have

  • Significant experience supporting IFS Field Service Management (IFS FSM), IFS Cloud, IFS Applications, or another mission-critical ERP platform.
  • Experience with Microsoft Azure infrastructure, Azure SQL services, hybrid database architectures, or cloud migration projects.
  • Experience designing monitoring and observability solutions using Grafana, Prometheus, native SQL tooling, or comparable platforms.
  • Experience supporting cybersecurity audits, vulnerability remediation programmes, BCM governance, and formal DR exercises.
  • Additional Microsoft Azure, Windows Server, architecture, ITIL, or service-management certifications.

What We Offer

  • High-Growth Environment: Join a company scaling rapidly across global markets.
  • IFS-Focused: Work with business-critical IFS and enterprise technology.
  • Competitive Package: Attractive salary and employee benefits.
  • Career Development: Clear progression as we expand our global footprint.

If you are a dedicated Senior Microsoft SQL Server Site Reliability Engineer ready to make a meaningful impact in a high-growth global company, we would love to hear from you.