3
applicants

System Support Assistant

Looking to build your career in IT and customer support? Join Softmaster Technologies (Pvt) Ltd as a System Support Assistant at our Kandy Office.

In this role, you’ll provide technical support to customers, troubleshoot issues remotely and on-site, and work closely with our experienced team to deliver excellent customer service. Travel to customer sites will be required when necessary.

What we’re looking for:

  • Excellent communication & interpersonal skills
  • Basic computer literacy (MS Office, Email & Internet)
  • Positive attitude and willingness to learn
  • Customer service experience is an advantage, but not essential

Key Responsibilities:

  • Provide system support and assistance to customers
  • Handle customer inquiries and provide timely solutions
  • Remote support via phone, email, and remote tools
  • Visit client sites when required to resolve issues
  • Escalate unresolved issues to the relevant team

Application Deadline: 7th August
Become part of a growing software company and take the next step in your career with Softmaster Technologies.