Intern - Technical Support Engineer

Job Description

Are you passionate about technology, helping people, and solving technical problems? SimSyn Pvt Ltd is looking for enthusiastic and motivated Technical Support Interns to join our dynamic team. This internship provides an excellent opportunity to gain real-world experience in technical support, networking, troubleshooting, and customer service while working alongside an experienced technical team.

Responsibilities

• Assist customers with technical queries and basic troubleshooting
• Handle customer calls and provide friendly, professional technical support
• Guide customers through basic technical issue resolution
• Document customer issues, interactions, troubleshooting steps, and solutions accurately
• Escalate complex technical issues to the relevant technical teams
• Assist with diagnosing basic hardware, software, networking, and connectivity issues
• Learn and gain hands-on experience in technical support, networking, customer service, and enterprise technology
• Collaborate with internal teams to improve customer experience and support processes
• Follow established support procedures and maintain accurate technical documentation

Requirements

• Currently pursuing or recently completed a Diploma or Degree in Information Technology, Computer Science, Networking, or a related field
• Good communication and interpersonal skills
• Strong communication and interpersonal skills
• Strong interest in technology, troubleshooting, and customer support
• Basic knowledge of computers, operating systems, and networking concepts
• Willingness to learn new technologies, tools, and technical concepts
• Positive attitude with strong analytical and problem-solving skills
• Ability to communicate technical information clearly to customers
• Ability to work effectively in a fast-paced, team-oriented environment
• Networking-related knowledge or certification will be an added advantage

Nice to Have

• Basic understanding of IP addresses, LAN/WAN, and DNS
• Basic knowledge of network troubleshooting
• Networking-related certification
• Practical experience with IT support or troubleshooting
• Basic knowledge of enterprise communication or contact center solutions

Benefits

• Gain real-world technical support experience
• Hands-on exposure to networking and enterprise technology
• Develop practical troubleshooting and technical support skills
• Improve customer communication and problem-solving abilities
• Learn from experienced technical professionals
• Understand real-world IT support processes and best practices
• Build a strong foundation for a career in technical support, networking, or IT engineering
• Professional and collaborative work environment