Application Support Engineer

Job Description

Join us as Application Support Engineers and play a key role in ensuring seamless system performance and client success.

Responsibilities

User Support & Experience Management

Own the end-user experience by providing first-level technical support, ensuring prompt issue resolution, and collaborating with the OKLO technical team when needed.

Workarounds for Urgent Issues

Support the team in developing and implementing workarounds for urgent or complex issues to maintain service continuity.

End-User Training & Product Walkthroughs

Conduct training sessions and walkthroughs to guide end users on effectively using the product, ensuring a smooth onboarding and overall user experience.

Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI) - Added Advantage

Familiarity or hands-on experience with Power Automate, Power Apps, and Power BI will be considered a strong asset, enhancing the candidate's ability to deliver value through automation, custom applications, and data-driven insights.

SLA Compliance

Ensure all support activities adhere to established Service Level Agreements (SLAs), maintaining a high standard of performance, reliability, and response times.

Qualifications & Skills

Experience

Minimum of 2 years' experience in the software industry or a related field, with a strong background in SLA-driven technical support or help desk environments.

Communication Skills

Excellent verbal and written communication skills in English, along with strong interpersonal and negotiation capabilities.

Analytical Skills

Proven analytical and problem-solving abilities, with sound decision-making skills to effectively diagnose and resolve technical issues.

If you’re passionate about problem-solving and delivering exceptional support, we’d love to hear from you.