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VitalHub is expanding its support team! Are you a student or recent graduate eager to kickstart your career in tech? We’re looking for a motivated individual to join our team and gain valuable hands-on experience in supporting and troubleshooting business-critical applications.

Key Responsibilities

• Work on 24/5 operations, including local holidays and weekends. Roster basis shifts will be allocated. (Morning [4.30am -12.30pm] / Day [11.00am – 8.00pm] / Night [7.30pm – 4.30am]).
• Work with international clients and the internal development teams to troubleshoot and resolve issues in the VitalHub product suites.
• Ensure compliance for given SLAs and OLAs.

Qualifications & Experience

• Undergraduate in Computer Science, IT or equivalent qualification.
• Excellent communication, presentation, interpersonal and negotiation skills with ability to converse with clients in other countries.
• Strong analytical, problem-solving, and decision-making skills with ability to troubleshoot issues on the applications and their environments.
• Possess relevant computer literacy.
• Knowledge with SQL is an added advantage.
• Ability to work independently with an open and flexible mindset.