6

applicants

Associate System Support Engineer Full-time

at Arimac in Colombo, published on 25 Sep. 2024

If you think you have what it takes to excel in a fast-paced, fun, rewarding work environment, please send us your CV to careers@arimaclanka.com.

Duties and Responsibilities:

  • Provide first-level technical support to users.
  • Assist in monitoring system performance and network operations to detect and troubleshoot issues proactively.
  • Diagnose and resolve problems, including user access, system errors, and connectivity issues.
  • Respond to tickets raised by users through the help desk system, ensuring timely issue resolution and proper escalation when necessary.
  • Maintain accurate records of system configurations, troubleshooting steps, and support requests.
  • Provide guidance to end users on software applications, system updates, and general IT best practices.
  • Assist in deploying patches and updates for software, operating systems, and security tools.
  • Work closely with senior engineers and IT teams to escalate and resolve complex technical issues.
  • Find out the type of issues that are persistent and undertake analysis with a view of finding permanent remedies for them.
  • Always work close to your customers; always ensure that you convey the message clearly, are polite and solve problems quickly.
  • Excellent problem-solving abilities with attention to detail.
  • Strong communication and interpersonal skills to work with clients and team members.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Customer-focused mindset with a commitment to providing high-quality support.

Qualifications and Skills:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 1-2 years of experience in IT support, system administration, or technical support roles.
  • Exposure to common operating systems (Windows, Linux/Unix).
  • Familiarity with ticketing systems (e.g. Jira) is a plus.
  • Proven experience troubleshooting complex technical issues in OS, software, networking, or system environments.
  • Experience with databases (SQL, MySQL, Oracle).

Notice: This job advertisement was posted over 2 months ago. Please verify with the employer for current availability and details, as positions may have already been filled or updated.


Recent Jobs at Arimac


Go Back to Category IT and General
Report it! Is This Job Ad Fake? Report it!   
Recommend to a Friend Recommend to a Friend
Viewed: {0} times Viewed: 245 times