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Associate System Support Engineer Full-time

at Arimac in Colombo, published on 25 Sep. 2024

If you think you have what it takes to excel in a fast-paced, fun, rewarding work environment, please send us your CV to careers@arimaclanka.com.

Duties and Responsibilities:

  • Provide first-level technical support to users.
  • Assist in monitoring system performance and network operations to detect and troubleshoot issues proactively.
  • Diagnose and resolve problems, including user access, system errors, and connectivity issues.
  • Respond to tickets raised by users through the help desk system, ensuring timely issue resolution and proper escalation when necessary.
  • Maintain accurate records of system configurations, troubleshooting steps, and support requests.
  • Provide guidance to end users on software applications, system updates, and general IT best practices.
  • Assist in deploying patches and updates for software, operating systems, and security tools.
  • Work closely with senior engineers and IT teams to escalate and resolve complex technical issues.
  • Find out the type of issues that are persistent and undertake analysis with a view of finding permanent remedies for them.
  • Always work close to your customers; always ensure that you convey the message clearly, are polite and solve problems quickly.
  • Excellent problem-solving abilities with attention to detail.
  • Strong communication and interpersonal skills to work with clients and team members.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Customer-focused mindset with a commitment to providing high-quality support.

Qualifications and Skills:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 1-2 years of experience in IT support, system administration, or technical support roles.
  • Exposure to common operating systems (Windows, Linux/Unix).
  • Familiarity with ticketing systems (e.g. Jira) is a plus.
  • Proven experience troubleshooting complex technical issues in OS, software, networking, or system environments.
  • Experience with databases (SQL, MySQL, Oracle).

Notice: This job advertisement was posted over 2 months ago. Please verify with the employer for current availability and details, as positions may have already been filled or updated.


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