Associate Manager/Manager - Delivery
at Villvay in Hybrid, published on 13 Sep. 2024
We’re on the lookout for a goal-driven go-getter to build connections with our global clientele while navigating product roadmaps, steering our teams to the finish line!
Join us to make an impact at Villvay!
Your role:
- Manage projects to ensure success by coordinating teams, resources, and activities efficiently
- Lead resource allocation and workload assignment to meet delivery requirements and deadlines.
- Collaborate closely with clients, business analysts, engineering leads, and other key stakeholders to understand requirements and ensure successful delivery.
- Regularly review processes, propose improvements, and implement strategies to enhance delivery efficiency.
- Confidently negotiate timelines and delivery goals with clients on behalf of Villvay.
- Ensure cross-functional collaboration across departments to facilitate software development completion.
- Work with project managers to establish clear guidelines for successful delivery processes.
- Analyze customer/client feedback and implement necessary changes to manage expectations and improve satisfaction.
- Ensure operations remain cost-effective while maintaining quality.
- Collaborate with management to develop and execute effective project strategies.
- Identify project risks early and take steps to mitigate them, ensuring successful outcomes.
- Build strong relationships with teams and stakeholders to promote effective communication and collaboration across departments.
- Assist in driving OKRs for project teams in collaboration with relevant stakeholders.
- Ensure teams maintain high levels of competence and strive for operational excellence.
- Uphold international standards of customer experience in all interactions.
- Gain a deep understanding of Villvay’s products, services, and vision.
- Act as an ambassador for Villvay’s values when representing the company to stakeholders.
Required experience:
- 8+ years of professional experience, including leadership responsibilities overseeing teams
- Familiarity with implementing Scrum and Agile methodologies.
- Experience working in the software industry with international clients.
- Excellent written and verbal communication skills in English.
- A self-motivated, goal-driven mindset with the ability to lead diverse teams and navigate complex interpersonal situations.
- A proactive approach to identifying effective communication methods with clients and teams
- Strong ability to assess client needs and expectations, even when not explicitly stated.
- Passionate about delivering the best customer experience.
- Strong problem-solving, decision-making, and analytical abilities.
- Exceptional attention to detail, organizational, and prioritization skills.
- Capable of initiating and managing processes in a dynamic, fast-paced environment.
- A genuine interest in learning about Villvay’s clients, products, and vision.
Added advantages:
- Experience in the e-commerce industry.
- Knowledge of data engineering and analytics in a business context.
- Experience working or living in the US or Europe.
- Experience in setting up and managing project management tools (e.g. JIRA), to ensure efficient delivery.
Villvay is an equal opportunity employer. Benefits and perks for our full-time employees may include:
- Dollar-pegged salaries
- Paid parental leave
- Paid menstrual leave
- Opportunities to network and connect with a global team
- Hybrid work model
- Flat structure
- Amicable work environment and great peers
- Exposure to international clients and business processes
- Attractive remunerations based on your experience and skills
- Real career growth opportunity for the right person
- OPD and Insurance
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