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applicant

ERP System Support Assistant

Exesmart Dynamics (Pvt) Ltd   Kurunegala • Full-time

We are looking for a dedicated ERP System Support professional to support our clients on using our ERP solution. The role involves assisting users, troubleshooting system issues, ensuring accurate data processing, and supporting daily operations within the ERP environment.

Key Responsibilities

  • Provide day-to-day support for the ERP solution.
  • Assist users with system inquiries, errors, and functional issues.
  • Monitor and ensure accuracy of transactions in the system.
  • Perform basic system configuration related to ERP functions.
  • Coordinate with finance, IT, and other users for system enhancements or issue resolution.
  • Prepare user guides, documentation, and training materials.
  • Assist in ERP upgrades, testing, and implementation activities

Requirements

  • Diploma or degree in Accounting, Finance, Information Systems, or a related field.
  • Experience working with ERP systems (e.g., SAP, Oracle, Odoo, Microsoft Dynamics, etc.)
  • Basic understanding of accounting principles (GL, AP, AR, Fixed Assets)
  • Strong troubleshooting and problem-solving skills.
  • Good communication skills and ability to support end users.
  • Attention to detail and ability to work under deadlines

Preferred Qualifications.

  • Prior experience in ERP system support or implementation.
  • Knowledge of SQL or report generation tools is an advantage.
  • Experience in user training and documentation.

What We Offer

  • Competitive salary and benefits package.
  • Opportunity to work with modern ERP systems.
  • Professional growth and training opportunities.
  • Collaborative and supportive work environment.