7
applicants

IT Support Engineer

Legacy Health   Colombo • Full-time

Requiremtns

  • Diploma/Higher Diploma in Computer Science.
  • Proven experience in IT support or a similar role for 3 years.
  • A qualification in Microsoft certification will be an added advantage.
  • Should be willing to work according to the US calendar and working hours would be 7:00 PM to 4:00 AM.

Responsibilities

  • Take ownership of user-reported issues and drive them through to resolution.
  • Research, diagnose, troubleshoot, and identify effective solutions for IT-related problems.
  • Escalate unresolved issues appropriately, following internal protocols.
  • Deliver prompt and accurate feedback and technical assistance to users.
  • Provide technical support for networks, servers, desktops, VoIP networks, and MS365 Cloud Office Applications.
  • Perform system administration tasks, including purchasing, installing, and configuring desktops, software, and software upgrades.
  • Implement standards and best practices for application support and infrastructure management.

Benefits

  • We offer an attractive remuneration package & incentives that are above market standards for the suitable candidate.