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Call Center Executive (Inbound & Outbound)

BR Lanka   Colombo • Full-time

Position Overview

We are seeking a motivated and energetic Call Center Executive (Inbound & Outbound) to handle customer inquiries and conduct outgoing calls to clients. The ideal candidate should have strong communication skills along with basic IT knowledge.

Key Responsibilities

  • Handle incoming calls and respond to customer inquiries professionally
  • Make outgoing calls to follow up with clients and promote company services
  • Provide accurate information about IT services
  • Maintain call records and update customer databases
  • Coordinate with technical and sales teams
  • Ensure high customer satisfaction and service quality

Required Skills & Qualifications

  • Basic IT & Computer Knowledge
  • Basic knowledge of HTML, PHP, Java & WordPress
  • Good communication skills in English & Sinhala
  • IT Qualification (HND or Diploma)
  • University undergraduate in IT, Computer Science, Software Engineering, or a related field

Working Hours

Sri Lanka Time: Monday to Saturday (10.00 AM – 3.00 PM)

Work Mode

  • Work From Home
  • Work From Office

For More Information

brlanka.com

+94 72 555 7077

97/J, Bogahawatta Road, South, Hokandara 10118

Job poster for Call Center Executive (Inbound & Outbound)