Digital Marketing & Customer Success Assistant

Job Description

In this role, you will assist with digital marketing campaigns, customer communication, onboarding, and day-to-day support while working closely with internal teams to improve customer satisfaction and service quality.

Key Responsibilities:

• Support digital marketing campaigns across social media, email, and online channels
• Assist with content updates, promotions, and lead follow-up
• Help manage customer communication, onboarding, and day-to-day support
• Track customer feedback, satisfaction, and service issues
• Coordinate with internal teams to improve customer experience
• Maintain accurate records, reports, and follow-up actions
• Ensure timely responses to customer and marketing-related inquiries
• Be organized, proactive, and customer-focused with good communication skills

Qualifications & Skills:

• Education: Diploma or Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• Experience: minimum 1 year of experience in digital marketing, customer service, customer success, or a similar role.

Skills & Competencies:

• Excellent English communication skills (verbal and written)
• Strong organizational and time-management abilities
• Proactive and customer-focused mindset
• Familiarity with social media platforms, email marketing tools, and CRM systems is an advantage
• Ability to manage multiple tasks and follow up effectively

Why IXD Labs?

• Growth Opportunities: Build your career in both marketing and customer success with hands-on experience.
• Collaborative Environment: Work with cross-functional teams in a supportive and dynamic culture.
• Impactful Work: Contribute directly to customer satisfaction and brand growth.
• Learning Culture: Gain exposure to modern digital marketing and customer engagement practices.