2

applicants

Software Support Executive

Rapidventure Business Solutions external url   Malabe • Full-time

Key Responsibilties:

  • Client Support: Act as the first point of contact for all incoming support calls and emails.
  • Ticket Management: Log, categorize, and prioritize issues in the ticketing system and route the to the correct developer.
  • Technical Diagnosis: Perform basic troubleshooting.
  • Customer Success: Ensuring clients are satisfied and systems are running smoothly post-update.

Qualifications & Skills:

  • Age between 25-35 years
  • Passed G.C.E. A/L and having basic IT knowledge.
  • Soft Skills: Strong problem solving skills and professional phone etiquette.
Job poster for Software Support Executive