Customer Service & Sales Executive (Remote — US Shift)

Job Description

Customer Service & Sales Executive (Remote — US Shift)
Company: KD Associates Buffalo Inc. (USA)
Work Location: Remote (Sri Lanka)
Work Schedule: 5:30 PM – 2:30 AM (SLT), Monday to Saturday (1-hour break)
Compensation: LKR 50,000 – 100,000 per month (Negotiable based on experience)About the Company

KD Associates Buffalo Inc. is a U.S.-based organization providing professional landscaping, tree care, and home improvement services across multiple states. We are expanding our remote operations and seeking dedicated professionals in Sri Lanka to support our growing customer base.

Position Overview

We are looking for highly motivated Customer Service & Sales Executives to manage inbound and outbound communications with U.S.-based customers. The role requires strong communication skills, professionalism, and the ability to understand customer needs while supporting appointment scheduling and sales processes.

This position offers a stable long-term career path with an international organization for candidates who excel in customer engagement and remote work environments.

Key Responsibilities

• Professionally handle high volumes of inbound and outbound calls
• Identify customer requirements and provide appropriate information and solutions
• Schedule service appointments and maintain accurate customer records
• Manage inquiries, concerns, and complaints in a timely manner
• Qualify leads and support sales conversion activities
• Conduct follow-ups to ensure customer satisfaction and business closure
• Prepare estimates, invoices, and maintain payment tracking
• Utilize internal web and mobile systems for daily operations
• Escalate priority matters to sales or management teams when necessary
• Perform additional duties as assigned

Candidate Requirements
Education: GCE A-Level / Undergraduate and above

Experience:
Minimum 2 years of international customer service experience
Experience working with U.S. clients is highly preferred
Exposure to outbound calling or cold calling is an advantage

Core Competencies:

Excellent spoken English communication skills
Strong interpersonal and customer handling abilities
Sales orientation with problem-solving skills
Proficiency in computer applications and online systems
Ability to work independently in a remote environment

Work-from-Home Requirements:

Reliable laptop or desktop computer
Stable high-speed internet connection

What We Offer

Fully remote work arrangement
Competitive compensation based on experience
Opportunity to work with a U.S.-based company
Professional growth and skill development
Structured support from management

Application Process

Interested candidates are invited to submit their resume to:
Email: hr@kdmarketing.org
Kindly include this email address in CC: hr@kdmarketinggroup.com

For further information:
Sri Lanka: +94 762 941 911
USA: +1 (716) 400-4369

Build your career with an international organization and contribute to delivering high-quality service to customers across the United States. Qualified candidates are encouraged to apply.