E-commerce Customer Service Executive

Job Description

📢 We’re hiring!

Company Description

Glow Marketing (Pvt) Ltd is a leading beauty destination in Sri Lanka, offering cosmetics, skincare, haircare, makeup, body care, and baby & child care products from top international brands. Our mission is to deliver high-quality beauty products that produce real results while ensuring fast and reliable delivery across Sri Lanka.

Job Responsibilities

• Handle customer inquiries about products via email, marketplace messaging systems, and online platforms
• Respond to customer questions through social media platforms
• Assist customers with orders, returns, cancellations, refunds, and order tracking
• Resolve customer issues professionally while maintaining high customer satisfaction
• Maintain accurate customer records, case logs, and reports

Requirements

• Strong communication skills
• Basic computer knowledge and familiarity with online systems
• Ability to handle customers professionally under pressure
• Good problem-solving skills and attention to detail

What We Offer

• Competitive salary
• Friendly and supportive work environment
• Career growth opportunities
• Training and skill development

♦️ Colombo | Full-time

📧 Apply now: info@glowmarketing.lk