Manager - IT Services

Job Description

Gamma Pizzakraft Lanka (Pvt) Ltd is the single franchisee for Pizza Hut and Taco Bell in Sri Lanka with a spread of over 100+ outlets and a human capital of over 2500+ individuals. In line with our upcoming expansions, we are in look out for passionate individuals to join our Information Technology Team.

Manager - IT Services

Job Profile

• Lead and manage the IT Help Desk, ensuring prompt and effective resolution of service requests from stores.
• Monitor and follow up the ticketing system to maintain high service standards.
• Oversee the functionality and support of core business applications including POS systems, Restaurant mobile ordering. Kitchen Display Systems, Delivery & Rider tracking, Call Centre and IVR, and Inventory Management Systems.
• Plan and execute preventive maintenance across all store locations on a timely manner.
• Identify improvement opportunities and implement process enhancements for operational efficiency.
• Perform regular system updates and manage new IT deployments.
• Evaluate suppliers and handle procurement of IT hardware and related equipment.
• Ensure functionality of hardware assets and maintain backup availability at regional level.
• Build and maintain strong relationships with internal stakeholders and external service providers.
• Conduct regular SLA review meetings with third-party vendors to ensure service excellence.

Candidate Profile

• Minimum 3 years' experience in an IT managerial role.
• Degree or Master's qualification in IT, Computer Science, or a related field.
• Strong leadership and team management capabilities.
• Solid understanding of core business applications and retail IT environments. Excellent analytical and problem-solving skills with a proactive mindset.

Please forward your CV to careers@gamma.lk on or before 02 March 2026, indicating the position applied for in the subject line.