applicants

Fintrex Finance PLC is a Non-Bank Financial Institution (NBFI) regulated by the Monetary Board of the Central Bank of Sri Lanka under the Finance Business Act No. 42 of 2011. The company is backed by a consortium of world-class investors, including the global insurance giant Fairfax Holdings.

RECOVERY DATA ANALYST - DEVICE FINANCING (SENIOR EXECUTIVE GRADE)

Location: Head Office (Colombo 14)

As a Recovery Data Analyst - Device Financing (Senior Executive Grade), you will be responsible for analyzing recovery data, managing dashboards, and developing data-driven strategies to reduce delinquency. You will build segmentation models, identify early-warning signals, and support treatment strategies through insights and testing. You will also manage data pipelines, prepare executive-level reports, ensure compliance, and collaborate with cross-functional teams while guiding collections staff in the effective use of analytics.

You will report directly to the Senior Manager - Device Financing Recovery and be part of a dynamic team within the Non-Banking Financial Services sector. This role offers an excellent opportunity to build a mutually rewarding career within the organization. The ideal candidates should possess the following profile:

THE JOB ROLE

• Own daily/weekly/monthly dashboards for recoveries, including roll rates, DPD movements, vintage analysis, flow-to-write-off, cures, promises kept, and agent productivity.
• Build and maintain risk segmentation and propensity-to-pay/response models to optimize calling, messaging, and field allocations.
• Identify early-warning signals and recommend proactive strategies to prevent delinquency roll-forward.
• Perform vintage and cohort analyses for new originations and promotional campaigns.
• Design & iterate treatment strategies (call cadence, SMS/WhatsApp /e mail content, settlements, hardship programs) using data insights and A/B testing.
• Develop contact and queue-prioritization logic for dialer lists and agent workflows.
• Collaborate with dialer/telephony teams to optimize call windows, retry logic, and RPC performance.
• Manage end-to-end data pipelines including extraction, cleansing, transformation, and preparation of model-ready datasets.
• Produce accurate, executive-level reporting packs for recovery KPIs and performance metrics.
• Automate recurring dashboards, reports, and alerts; maintain documentation and the analytics backlog.
• Ensure adherence to internal policies, regulatory requirements, customer treatment standards, and Sri Lankan recovery guidelines.
• Maintain strong data governance, including lineage, access control, and audit trails for strategies and models.
• Partner with Collections Operations, Product, IT / Data, Risk, Retail, & external partners such as device vendors & telcos.
• Train collections teams on dashboards, scorecards, and analytical insights to support smarter decision-making.

EXPERIENCE / QUALIFICATIONS/SKILLS

• Bachelor's degree in Statistics, Data Science, Finance, Economics, IT, or a related field.
• 2-4 years of analytics experience in banking / NBFI, telco, fintech, or collections/BPO.
• Experience in collections analytics and Power BI within a financial services environment is highly preferred.
• Exposure to device financing or consumer lending is an added advantage.
• Excellent communication and interpersonal skills.
• Strong productivity with proven ability to prioritize tasks & manage time effectively.

Candidates are invited to send their detailed CVs to careers@fintrexfinance.com or by post, including the contact details of two non-related referees, to reach us within 14 days of this advertisement. Please mention the post applied for on the top left corner of the envelope or in the subject line of the e-mail.

Head of Human Resources & Administration, Fintrex Finance PLC, No.851, Dr. Danister De Silva Mawatha, (Baseline Road), Colombo 14.