applicant

Job Description:
We are looking for friendly, professional, and customer-focused Telephone Operators to handle inbound and outbound calls efficiently. The ideal candidate will provide excellent customer service, communicate clearly, and represent the organization in a professional manner.

Key Responsibilities:

• Handle incoming and outgoing calls professionally and politely
• Provide accurate information to callers and respond to inquiries
• Maintain call records and basic documentation
• Redirect calls to relevant departments when necessary
• Ensure high levels of customer satisfaction
• Follow company communication standards and procedures
• Support daily operational requirements related to call handling

Requirements:

• Passed G.C.E. Advanced Level (A/L)
• Ability to work on a shift basis
• Excellent verbal communication skills
  (Sinhala / English / Tamil is an added advantage)
• Computer literacy with knowledge of MS Office
• Customer service–oriented attitude
• Ability to handle calls confidently and professionally

What We Offer:

• Competitive salary
• Training and career development opportunities
• Supportive and professional work environment