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Overview
We are seeking a dedicated and experienced Customer Service Manager to lead our customer service team and enhance the overall customer experience. In this role, you will be responsible for developing and implementing customer service strategies, ensuring the team delivers exceptional support, and fostering a customer-centric culture within the organization. If you are passionate about service excellence and have a proven track record in customer service management, we invite you to apply and join our dynamic team.

Responsibilities

• Lead and manage the customer service team to ensure the highest level of service is provided to customers across all channels.
• Develop and implement customer service policies and procedures to enhance operational efficiency and customer satisfaction.
• Monitor team performance through metrics, feedback, and customer surveys to identify areas for improvement and implement corrective actions as needed.
• Oversee the resolution of complex customer issues and complaints, ensuring timely and effective solutions.
• Train, mentor, and develop customer service representatives to foster professional growth and improve team capabilities.
• Collaborate with other departments to align customer service initiatives with overall business goals and objectives.
• Analyze customer service trends and feedback to inform strategic decisions and enhance service delivery.
• Prepare regular reports on customer service performance and present findings to senior management.
• Stay updated on industry trends and best practices to ensure the organization remains competitive in its customer service offerings.

Requirements

• Academic qualification related to Electrical or Mechanical Engineering (NVQ Level 6 or above).
• Minimum 3-4 years of work experience in a similar role.
• Hands-on experience in inventory handling and showroom management will be a strong advantage

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service, with at least 2 years in a managerial role.
• Demonstrated success in implementing customer service improvements and achieving service excellence.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• A customer-focused mindset with a passion for delivering outstanding service.

Join us in making a difference in our customer’s experience and contribute to our mission of excellence. We look forward to your application!