applicants

Join our team to help clients solve technical challenges, optimize their systems and ensure an exceptional experience

Responsibilities

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical problems, including account setup and network configuration.
• Ask targeted questions to identify the ront cause of issues.
• Track and resolve system issues within agreed timeframes.
• Ensure all issues are accurately logged.
• Prepare timely and accurate reports.
• Prioritize and manage multiple open support requests.
• Escalate unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Maintain positive and professional client relationships.
• Document technical knowledge through notes and manuals.
• Guide clients through troubleshooting steps via phone, email, or chat.
• Use internal databases and external resources to provide accurate solutions.
• Follow up with clients to ensure full functionality after troubleshooting.

Requirements

• Minimum of 6 months of experienon.
• Good understanding of computer systems, mobile devices and other tech produets.
• Excellent problem solving and communication skills.
• Abllity to diagnose and troubleshoot basic technical lssues.
• Male and female candidates are weleome to join our team.
• Willingness to work based on UK timo and roster basis.
• Excellent communication skills in both written and apoken English.