applicant

Technical Service & Operations QA Specialist | Colombo

Location: Colombo, Sri Lanka

Full-time | Join a fast-paced, innovative FinTech environment

Are you passionate about delivering exceptional technical service and maintaining high operational standards? Do you thrive on solving problems, driving process improvements, and ensuring quality in everything you do?

MegaPay (Pvt) Ltd is looking for a Technical Service & Operations QA Specialist to join our dynamic team!

Responsibilities

• Monitor and support the maintenance, troubleshooting, and repair of technical hardware/software.
• Ensure technical service teams follow proper protocols and resolve escalated issues.
• Oversee service quality for kiosks, POS systems, and other devices post-repair.
• Drive compliance and quality assurance processes through regular audits and reporting.
• Identify and implement process improvements to boost service efficiency.
• Collaborate with dealers and partners to ensure seamless service operations.

Required Skills & Qualifications

• 2+ years of experience in technical support, service QA, or operations monitoring.
• Strong problem-solving skills and attention to detail.
• Excellent communication and coordination abilities.
• Experience working with service teams, partners, and/or vendors is a plus.

At MegaPay, we believe in blending innovation with service excellence. You'll be part of a growing team that's shaping the future of digital payments in Sri Lanka, with real opportunities to grow, learn, and make an impact.