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Key Responsibilities

• Provide prompt and professional customer support via chat, email, and phone.
• Assist clients in using Hotel Mate modules effectively (Front Desk, POS, Channel Manager, etc.).
• Give tier 1 Support to clients
• Escalate complex issues to the technical or product teams when required.
• Document customer interactions and feedback accurately in the support system.
• Guide new users through onboarding, setup, and basic training.
• Coordinate with internal teams to improve product usability and client experience.
• Monitor system alerts and proactively identify potential issues.
• Contribute to creating FAQs, help articles, and training documentation.

Qualification

• Fluent in English; additional languages are an advantage.
• Experience in hotel operations or software support will be an added advantage.
• Excellent communication and problem-solving skills.